A blog about iPads and digital technologies for lawyers & business professionals

BlackBerry


Dear Verizon—Thanks for Nothing

CHICAGO - JANUARY 26:  A sign hangs above a Ve...
Image by Getty Images via @daylife

Dear Verizon,

Just a quick note to thank you for crediting my Mifi account in the amount of $267 and for terminating the 2-year extension of my Verizon contract. I am especially appreciative that you did this for me given that I never actually authorized the purchase of a Blackberry (a Blackberry, of all things—the horror!) using my Verizon account.

It would have been nice if you were able to provide me with more information about the fraudulent activity on my account aside from “We think it was an inside job.” Whatever that means. And, from the standpoint of the person who was the subject of said fraud, it was disconcerting, to say the least, when your fraud representative informed me that it would be 2-3 months until the “fraud team” would be able to advise me as to the specifics of this fraud, on the off chance that they were actually able to figure out how it occurred. 

Unfortunately, “all we know right now is that it occurred via our website” isn’t very reassuring and provides me with no direction in terms of how to go about preserving my identity in the interim. Did someone provide my date of birth? My social security number? My Verizon account password? My mother’s maiden name? Where was the person located who authorized this purchase? What was the person’s name? Or did an employee simply access my account via your system and authorize the purchase internally? 

It makes a difference, you know. And, apparently, you guys don’t have a clue.

So, thanks for nothing.

Oh and while I’m at it, thanks for failing to adequately train your employees regarding how individual Verizon accounts work. 

Once I learned of the fraud, I requested that the ability to make purchases using my account be turned off. I was advised: 1) by Customer Service rep #1 that I would have to talk to the credit department 2) by Customer Service rep #2 that she turned it off, and then a few days later 3) by a Fraud Services rep that it wasn’t turned off and if I chose to turn it off, I would have to pay my monthly Mifi bill in in CASH at a Verizon store.

So, as it stands, despite my wishes to the contrary, equipment purchases can still be made using my account, which was recently fradulently accessed for that very purpose.

FYI, I was advised that my Mifi account contract expires next month. Guess what I’m going to do once it expires? 

Thanks again Verizon. You guys rock!

Sincerely, 

Niki Black

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iPad Statistics, Resources, and Apps for Lawyers



Have you entered to win the a free copy of the TranscriptPad (normally $49.99) iPad app yet? If not, head on over to the MyCase blog and find out how you can enter to win 1 of 2 copies that are up for grabs compliments of the good folks at LitSoftware. If you’re not familiar with it, TranscriptPad is a really useful iPad app for attorneys that allows you to read, highlight, and share deposition and trial transcripts using just your iPad.

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Image representing iPad as depicted in CrunchBase
Image via CrunchBase

And, here’s an excerpt from my latest post at the MyCase blog, iPad Statistics, Resources, and Apps for Lawyers:

Every year the American Bar Association publishes a multi-volume report on technology trends in the legal industry (available for purchase here).  One trend that really stood out this year was the tremendous effect of mobile computing on the practice of law. From the statistics, one thing is clear: of all new technology trends, lawyers are embracing mobile computing, first and foremost.

Jeff Richardson over at iPhone J.D. recently reported on the mobile computing statistics from this report and the results were sometimes surprising, but always interesting.

First, smartphone use by lawyers for work-related tasks was up by just 1 percent from last year, with 89 percent of lawyers using smartphones. However, their phone of choice changed dramatically from last year, with Blackberry use declining significantly from 46 percent of smartphone-users in 2011 to just 31 percent this year.

More likely than not, the decline in Blackberry use by most lawyers is linked to RIM’s recent corporate struggles, but even so, BigLaw continues to cling to the dying brand, with 57 percent of large law firms reporting that Blackberrys are their smartphone of choice…

Continue reading for more statistics, iPad resources and a list of legal iPad apps…

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Nicole Black is a Rochester, New York attorney and the Vice President of Business Development and Community Relations at MyCase, an intuitive cloud-based law practice management platform for the modern law firm. She is also a GigaOM Pro Analyst and is the author of the ABA book Cloud Computing for Lawyers, co-authors the ABA book Social Media for Lawyers: the Next Frontier, and co-authors Criminal Law in New York, a West-Thomson treatise. She is the founder of lawtechTalk.com and speaks regularly at conferences regarding the intersection of law and technology. She publishes four legal blogs and can be reached at nblack@nicoleblackesq.com.







2012: The year of the mobile lawyer?

Stacked3This week’s Daily Record column is entitled “2012: The year of the mobile lawyer?”

A pdf of the article can be found here and my past Daily Record articles can be accessed here.

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 2012: The year of the mobile lawyer?

Like it or not, we are now living in a mobile world, made possible in large part due to rapid advances in mobile and cloud technologies. The effect of these tools on the legal profession is becoming increasingly apparent, especially as these technologies improve and the prices drop, making mobile devices more accessible and more affordable than ever before.

Proof that the legal profession is embracing mobile tools can be found in the results of the American Bar Association’s 2012 Legal Tech Survey. According to the survey, laptop use increased significantly, with 38 percent of lawyers reporting that they switched from desktops to laptops as their primary computer of choice. And, a whopping 89 percent of lawyers reported using smart phones in 2012. Finally, over the past year, the number of lawyers using tablets more than doubled.

When it comes to smartphones, BlackBerry, once the preferred mobile device for lawyers, fell out of favor dropping from 46 percent of smart phone users in 2011 to just 31 percent this year. Meanwhile, the number of lawyers using iPhones went up in 2012, with that number increasing from 31 percent in 2011 to 44 percent in 2012. The number of lawyers using Android phones was the smallest, with Android use increasing only 1 percentage point in 2012, from 15 to 16 percent.

Tablet use was also on the rise in 2012. The iPad was released in the United States less than three years ago in April 2010. Since that time, lawyers have quickly acclimated to tablet use and the number of lawyers using tablets has risen dramatically every year. For example, according to the ABA’s survey, in 2011, 15 percent of lawyers reported using tablets for law-related tasks, but in 2012, that number increased to 33 percent.

Not surprisingly, as lawyers’ use of mobile tools increased, so too did lawyers’ use of mobile apps. One of the most popular types of apps used by lawyers are PDF annotations tools, which facilitate the storage and organization of PDFs and also allow the user to fill out PDF forms and annotate PDF documents by striking text, adding text, highlighting text and more. Some of the most-used PDF annotation apps for iPads include PDF Expert (my preferred app), Good Reader and iAnnotate.

And, of course, with the rise in the number of lawyers using mobile devices, the number of apps developed specifically for lawyers has increased rapidly, with new ones being rolled out all the time. These apps aid lawyers at every stage of the litigation process, including legal research, depositions, jury selection and trial presentation. The list of iPad apps for lawyer includes, but is not limited to: TranscriptPad, TrialPad, JuryStar, ExhibitView, Jury Duty, Mobile Transcript, The Deponent App, Exhibit A, iJuror, iPleading, iJury, iTestimony, MobiLit, JuryPad, TouchTax, FastCase and LawStack.

So, it seems that lawyers and mobile commuting were made for each other. Although traditionally the legal profession has sometimes been hesitant to embrace new technologies, mobile computing appears to be an exception to this pattern. Lawyers understand that mobile technologies make their jobs easier and provide a level of convenience and flexibility never before seen, while simultaneously offering innovative and affordable ways to better serve their clients. And, at the end of the day, isn’t that what lawyering is all about?

Nicole Black is a Rochester, New York attorney and Director of Business Development and Community Relations at MyCase, an intuitive cloud-based law practice management platform for the modern law firm. She is also a GigaOM Pro Analyst and is the author of the ABA book Cloud Computing for Lawyers, co-authors the ABA book Social Media for Lawyers: the Next Frontier, and co-authors Criminal Law in New York, a West-Thomson treatise. She is the founder of lawtechTalk.com and speaks regularly at conferences regarding the intersection of law and technology. She publishes four legal blogs and can be reached at niki@mycase.com.

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Legal technology predictions for 2013

Stacked3This Daily Record column is entitled “Legal technology predictions for 2013.”

A pdf of the article can be found here and my past Daily Record articles can be accessed here.

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Legal technology predictions for 2013

Each year, I take a stab at predicting the legal profession’s reaction and implementation of 21st century technologies. And this year is no different. I’m not always correct, but I often have a good sense of the pulse of the legal profession when it comes to its perception and adoption of technology into the practice of law.

So let’s start with mobile devices. Last year I predicted that lawyers’ use of tablets would increase dramatically and that iPads would be the tablet of choice. According to the American Bar Association’s Annual Legal Technology survey, my predictions were correct. The percentage of lawyers using tablets for law-related tasks in 2012 nearly doubled to 33 percent and 91 percent of those lawyers who use tablet devices preferred the iPad.

I believe that trend will continue in 2013, with the percentage of lawyers using tablets nearly tripling, with iPads leading the way. And, at least 15 percent of new iPads purchased will be iPad minis. Eventually, at least half of lawyers who choose to buy iPads will prefer the iPad mini, in large part because its lighter weight and smaller size make it more easily transportable in a handbag, briefcase or suit pocket.

Last year I also predicted that smartphone use would continue to increase in 2012, with iPhones in the lead, Androids coming in at a close second, and that BlackBerrys would quickly fall into disfavor.

Again, my predictions were borne out, with the ABA’s survey indicating that BlackBerry use declined significantly, dropping from 46 percent of smart phone users in 2011 to just 31 percent this year. Additionally, most lawyers who stopped using the BlackBerry switched to the iPhone, with iPhone use increasing from 31 percent in 2011 to 44 percent in 2012. My prediction regarding Android use was a bit off, with Android use increasing only 1 percentage point, from 15 to 16 percent.

I expect that these trends will continue in 2013, with BlackBerry use continuing to decline.  During that same time, Android use will increase by at least 10 percent, as will iPhone use.

Next up, social media. Last year I predicted that the percentage of lawyers using of social media would remain relatively stagnant, with some lawyers abandoning their accounts and others jumping into social media for the first time. The ABA survey’s results supported this, with the percentage of lawyers using Facebook increasing to 38 percent, which is only a 4 percent increase from 2011 to 2012. Similarly, the percentage of lawyers reporting that they had a LinkedIn presence was 96 percent, representing only a 1 percentage point increase from 2011.

Once again, I predict that social media use will largely plateau in 2013. The only wild card is Google Plus. Last year I predicted that lawyers’ use of this social network would begin to increase in late 2012 and it’s unclear to me whether that is actually happening. That being said, Google Plus appears to be gaining traction and it will be interesting to see how it develops in 2013 and whether it will be of any benefit to lawyers.

Finally, as I’d expected, cloud computing use by lawyers increased slowly in 2012, with 21 percent of respondents to the ABA’s survey indicating that they used cloud-based software — an increase of only 5 percent from last year. Similarly, the cloud computing backlash from ethics committees that I’d expected also occurred, with the issuance of the Massachusetts Bar Association’s Ethics Opinion 12-03, which requires Massachusetts lawyers to obtain client consent prior to using cloud computing platforms to store confidential client information.

That being said, I also predicted last year that in mid-2013 cloud computing use in law firms will begin to show a marked increase and I stand by that prediction. The reason for the increase is simple: lawyers are becoming more familiar with cloud computing technology. Their concerns regarding security risks are slowly dissipating, while the many benefits offered by cloud computing — affordability, convenience, flexibility, secure client communications portals, and built-in back up and disaster plans — are beginning to outweigh any perceived security risks. As this shift in perception occurs, lawyers will increasingly take advantage of cloud computing services and the many benefits that they offer.

So, those are my legal technology predictions for 2013. Only time will tell if I’m right or if I’m wrong. But either way, it’ll be interesting to see what the next year brings.

Nicole Black is a Rochester, New York attorney and Director of Business Development and Community Relations at MyCase, an intuitive cloud-based law practice management platform for the modern law firm. She is also a GigaOM Pro Analyst and is the author of the ABA book Cloud Computing for Lawyers, co-authors the ABA book Social Media for Lawyers: the Next Frontier, and co-authors Criminal Law in New York, a West-Thomson treatise. She is the founder of lawtechTalk.com and speaks regularly at conferences regarding the intersection of law and technology. She publishes four legal blogs and can be reached at niki@mycase.com.

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